My older sister lives in UK since 2000ish? When she came into UK, she took all sorts of jobs to get by until she finds the one she wants. One of which was a sales rep at a posh department store in Chelsea, in London.

During the time she was there, she had to deal with multitude of customers, some of whom where much more interesting than others. The one that stuck with me for years is the following.

My sister was telling the story: one day, an Indian women came into the store with a vacuum cleaner she bought there some time ago. She was trying to claim a warranty replacement, as the machine wasn’t working anymore. Obvious question was, what happened? What was the women doing before it broke? The answer was that she had this dog and when it shat on her carpet, she tried to clean it up using the vacuum cleaner… and then it stopped working…

Suffice to say, the warranty didn’t cover that…

I am not sure what is more unbelievable:

  • the women to have enough brain capacity to buy a vacuum cleaner and associate it correctly with “cleaning”, but not grasping what sort of cleaning…? or
  • the fact that she had the audacity to come back into the store with a conviction that her situation warranted a replacement…

I can tell you one thing, I don’t think I would be mentally capable of reasoning with someone like that, rather than just plain and simple chuck them out of the store and ask them to come back IF they ever develop their brain past the stage of a larvae.

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